Epm with polycom phones multiple questions commercial. Download the latest uc software release in cab file format. Quick tips for polycom vvx 300 and vvx 310 business media phones. Office 365 polycom vvx handset firmware update loop blog. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files.
Old news now but ive just got chance to upgrade my vvx400 to the latest software 5. Ensure that the phone is running the latest uc software 6. Checking the firmware on poly phones nextiva support. Ga software with vvx 600 new touch screen support product shipping. Maintainence software for vvx 300 310, vvx 400410, vvx 500, vvx 600, vvx camera. The software and documentation provided by polycom pursuant to this agreement are commercial items, as the term is defined at 48 c. Polycom vvx 300310 restarting, updating firmware, and factory. Oct 16, 2018 polycom will not be issuing a microsoft teams firmware update for vvx phones, but that doesnt mean they wont continue to work. Connecting and provisioning polycom vvx 300 series phones. For all latest microsoft qualified releases visit polycom uc software for skype for business deployments page for a list of qualified releases. View and download polycom vvx 300 user manual online. On some vvx phone models, the phone requires another reboot to pull its already created. Check the firmware version and determine whether it is 3.
It can take up to 24 hours to check if there is new. We have a number of vvx 300 up to 600 all running 5. How to update polycom device firmware intermedia knowledge base. Polycoms vvx 300, 400, 500, and 600 series phones are highly popular office phones, serving thousands of businesses, schools, and organizations across the nation daily. Vvx phones can now act as a stun client to send a request to stun server to discover the public ip and ports. This is due to possibly updating to an unsupported firmware. According to an faq from polycom titled polycom phones and microsoft teams, vvx phones will continue to operate after switching a tenant to teams. Quick tips for the polycom vvx 300 and vvx 310 business media phones 372549087002a uc software 5. Shop for polycom 6 line voice business media phones which offer high defination audio technology. Maybe im doing it wrong though ive never had to set up a phone that wasnt supported by default in 3cx.
Skype for business online polycom vvx device update. Mar 23, 2020 polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Simplicity and easeofuse the vvx 300 phone brings highquality, cost effective solutions to any environment through advanced uc features. Its also best if you use the polycom btoe software. This playlist contains videos that will demonstrate how to use several useful features on your polycom vvx 300 phone. The update then fails to install, forcing the handset into a continuous reboot loop. Cubicle workers handling a low to moderate volume of calls. All this is 2020 to me now, but i was about to return this. The vvx series phones require authentication with your skype for business and exchange credentials in order to connect the device. In the past dealing with device updates has been covered in several articles for the different device families and models.
Polycom vvx 300 ip business poe telephone power supply included renewed b07fb5ctsr. Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure. Your polycom vvx 300 series phone is equipped with six programmable line keys. A fix was recently pushed to the skype for business online service which enables the vvx devices to update their firmware if the required cs. As outlined in this previous article a wide array of polycom phones are now supported directly with skype for business online in office 365. The poly vvx 300 series phones are 6line entrylevel business media phones designed for todays cubicle workers that handle a low to moderate volume of calls and need crystal clear communication. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as obihai obi1062 or yealink sip w52h. The software and documentation provided by polycom pursuant to this agreement are commercial items, as the term is defined at. The polycom vvx 300 is an expandable business media phone that delivers crystal clear communications, enhanced collaboration and personal productivity. Also, effective for a bank teller, concierge, valet, or restaurant service stations. Updating firmware firmware is the software that loads when the phone is started and controls its functionality.
Checking software versions on vvx 300, 310, 400, 410, 500, 600 last updated. These same concepts still generally apply when using the devices with skype for business online but the configuration and. Quick tips for polycom vvx 300 and vvx 310 business. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the. Apr 05, 2017 microsoft has confirmed an issue with polycom vvx handsets connected to office 365 skype for business online. Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been qualified before deploying new software. Polycom vvx 310 311 business media phones factory outlet.
Using polycom vvx phones and microsoft teams together. Polycom vvx 300 ip business poe telephone power supply included b00s58zjdm. Vvx 300 sets wont register adtran support community. Overview of vvx 300 ip phone powerful entrylevel business media phones for todays cubicle workers handling a low to moderate volume of calls delivering crystal clear communications the polycom vvx 300 is an expandable business media phone that delivers crystal clear communications, enhanced collaboration and personal productivity. Your firmware version will appear after software version. Polycom vvx 501 and vvx 601 user guide proconnect support. For additional assistance with updating phones the following articles are provided as references.
The following topics will help you with common questions related to using your polycom phone. To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater versions. Apr 24, 2014 a performance business media phone with the world. Basic set up of your polycom vvx series phone includes connecting the handset connecting the phone to a power source, if needed connecting the phone to your network additional connections include daisy chaining the phone and a computer connecting an expansion module. These phones work on sip voip platform to deliver best user experience. Polycom vvx 301 corded business media phone system 6 line poe. The vvx 300 business media phone brings highquality, cost effective solutions to any environment through advanced uc features. Polycom vvx business media phones user guide uc software 5. I assumed it was built in because i only get a notification to install the software myself if i slot in a custom firmware like 0. The update behavior of the vvx phones is very similar to that of lync phone.
Tenant admins can configure csipphone policy on their tenants to receive firmware updates for their polycom vvx phones from skype for business online services. Depending on how your phone is set up, you may have one of those keys programmed for your extension, or you may have two or more keys programmed for your extension. Improve productivity for cubicle workers and call center operators through an intuitive easy to use user interface. The polycom vvx 300, 310, 400, and 410 business media phone administrators guide addresses changes to the polycom uc software 4. How to update polycom device firmware intermedia knowledge. Buy polycom vvx 310311 business media phones with high definition audio technology, multiline operation and 6line operation. Check out this quick step by step guide on how to do this. Updating device firmware should only be applied to anyphone byop and not our enhanced byop. Polycom vvx 300 and vvx 310 business media phones quick user guide for use with polycom uc so ware 4. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and. Polycom vvx 300, 310, 400 and 410 business media phone. Polycom vvx 300 and 310 customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Provisioning a polycom vvx 300 3cx software based voip. How to switch your polycom vvx from lync to sip to work in 3cx phone system.
Answering multiple calls with one line key programmed for your extension. Changed set type and mac saved, switched set and it came up. Latest polycom uc software release polycom support. Use the vvx 201 is a basic two line desk phone for call centers, retail environments and for sharedcommonareas. For all latest microsoft qualified releases visit polycom uc software for skype for business.
Updating it to a newer version when one is released. For this to work, just updating the firmware to latest one be sufficient or do we actually need to set our base profile to microsoft teams for the phones to work with microsoft online plans. Polycom vvx 300 ip business poe telephone power supply included. Follow these steps when trying to find the phone software version. Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Vvx 301, 311 desktop ip phones polycom 6line small. Apr 29, 2018 the defined tel uri for the registered skype for business account is now displayed on the home and lock screens of vvx 300 and up models. This release includes some minor enhancements alongside a few major changes in look and behavior. The purpose of the processing is the sending of emails by sennheiser to the email address i have provided in order to receive information about products, services, software updates, news, current offers, campaigns, events, competitions as well as for statistical surveys. The files are now on pending normally you will see other firmware files but i didnt had the time to add these in my lab. Polycom 6 line business media phones factory outlet store. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as yealink sip w52h or grandstream gxp2. Zoom only works with polycom devices that are running at least version 4. Vvx 310 is a popular option on the lower end of the price range.
In the event you encounter a polycom soundpoint phone that is on polycom software revision 4. This restriction does not apply to obi analog telephone adapters ata. This section can also serve as a quick reference guide every time a new update package is released. It is always useful to include the currently used uc software version as issues experienced may already be. Vvx phones can now act as a stun client to send a request to stun server to discover the public. Reduce deployment and maintenance coststhe polycom zero touch provisioning and web based configuration tool makes the vvx 300 series simple to deploy, easy to administer, upgrade, and maintain. This is a critical distinction, because once polycom stops updating the firmware, fixing bugs, and performing other maintenance, you might have no way of getting your phones back. The polycom vvx 201 business media phone is a twoline sip phone designed for small businesses and mediumsized organizations delivering hd voice technology and a wide range of business telephony features. Adding new vvx300 phone set asking for user login password. The examples and screenshots below are using the vvx 501 model. A basic restart simply restarts the phones application software and thus. So, when the time comes to reconfigure or reset your vvx series model for whatever reason, follow these easy steps to get your polycom phones back to default in no time. The handsets are continuously attempting to download a firmware update that was published in office 365 over the weekend. Polycom vvx 300, 301, 310, 311 business media phones perfect for.
Admins can also configure the phone to send keepalive messages to refresh nat bindings. Polycom will not be issuing a microsoft teams firmware update for vvx phones, but that doesnt mean they wont continue to work. Vvx 300 we updated our vvx 300 phones to latest firmware, there we dont see an option for microsoft teams. Switching your polycom vvx from lync to sip in 3cx phone. Freepbx doesnt seem to have firmware for vvx 300 phones built in. Using the web interface and the polycom hosted server.
Polycom vvx 300, 301, 310, 311 business media phones. Theres a lot more than just ui enhancements so recommend you check. Vvx 310 is a popular option at the bottom of the price range. As promised here is the shortform set of instructions for importing all vvx firmware images from a new update package into a lync server and then immediately approving them. Current ga for vvx 300 310, vvx 400410, vvx 500, vvx 600 with vvx camera and vvx expansion module support in 4. The polycom vvx 300, vvx 310, vvx 400, vvx 410, vvx 500, and vvx 600 are older models, and polycom will discontinue support for them sooner than for the other phones.
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